Our founders have been doing IT support since the mid-'90s — long enough that we've seen most things twice. We're obsessive about response times because we know what it feels like to have a business stop while you wait for a callback.
Our complete-support contracts cover everything: end-user devices, servers, networks, Microsoft 365, line-of-business applications, the lot. We monitor proactively so most problems get solved before anyone notices. The ones that need human help get a real engineer in minutes, not a queue.
If you already have an in-house team, we'll co-manage. We'll cover the things you'd rather not (out-of-hours, holidays, projects you don't have headcount for) and step back from the things you'd rather own.